鑑於部分查詢或支援需要先驗證客戶身份，再由技術人員跟進，客戶必須登入求助桌提交相關請求。
Since some of the inquiry or support request require to verify customer's identity
1. 登入hostingspeed.net Login to hostingspeed.net.
於右上角按 "註冊/登入" Click "Login" at the top right hand corner
或按左方Hosting Speed logo下的"客戶服務中心"
Or click "Member Home" under the Hosting Speed logo on the left
請確保你已經點擊"接受並繼續瀏覽"。
Please make sure you had accepted website cookies.
2. 前往求助桌，於右上角按"你好 你的用戶名"或按左方Hosting Speed logo下的"客戶服務中心"
To access Helpdesk, click "Hello Your username" at the top right hand corner or click "Member Home" under the Hosting Speed logo on the left
按求助桌 Click HelpDesk
或於菜單中指向聯絡我們，按聯絡我們
Or hover Contact Us in the menu > Click contact information
按支援中心 Click Support Centre
3. 點擊"開新Ticket" 填寫表格，並取得技術人員協助。完成後按"新增Ticket"。
Click "Open a new ticket" to send message to helpdesk.
Click "Add Ticket" to submit.
4. 我們已回覆的Ticket會顯示橙色"Waiting for user"圖示，點擊即可查閱。
A replied ticket will display "Waiting for user" with orange color.
Click into the ticket to view our response.
5. 如需回覆，請按"按此輸入新答覆"，輸入內容後按"新增答覆"。
Click "Click here to enter a new reply" to reply ticket.
Click "Add reply" to reply.
請耐心等候，將有專人處理你的查詢。
We will handle your request asap. Please be patience.
